The following terms and conditions apply to all bookings made via website, email or telephone at Black Sheep Hotels. Please read these carefully as they contain important information about your stay with us. Please contact us if there are any clarifications or further information required and we will be happy to assist.
Completion of Booking:
Your booking will only be considered complete once you receive a confirmation number from the Reservations Department, at which point a contract will be formed between you and Black Sheep Management Services Ltd (635385) (hereafter referred to in these terms as "we" "us" or "Black Sheep Hotels").
Guests under 18:
Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to unaccompanied guests who are under the age of 18.
Payment:
For all bookings to be confirmed, full pre-payment is required to be made via credit or debit card at the time of making the booking.
Cancellation or change:
Where you have reserved a room on a refundable rate, your pre-payment will be refunded to you, if you choose or require to cancel or change your booking, as per the cancellation policy pertaining to your reservation. Where you have made a booking on a non-refundable rate, the entire pre-payment will be considered as non-refundable and non-transferable.
You may only cancel or change a booking if it has been made on a “Refundable rate”. Please contact the Reservations Department for any cancellation or change that you may wish to make to your booking. We will let you know if a requested change is possible and we will send you a confirmation email with the new booking details. The difference in fare, if any, will have to be borne by you.
We request you to consider the flexibility built into the rates and the cancellation clauses as per the details mentioned below. No refunds will be provided under any circumstances for bookings made on a non-refundable rate or for bookings that are not cancelled as per the cancellation policy. Refunds will only be made to the card/account used at the time of making the booking.
Guests booking through third party and online travel agents are required to clarify the terms and conditions with the service provider before making a booking.
We strongly advise our guests to take out travel insurance against unforeseen cancellation. Exceptions cannot be made regardless of the circumstance.
Cancellation Policy:
Our general cancellation policy is as follows.
The above cancellation policy may vary according to the season. Please check the cancellation policy prior to making your booking. The same will also be highlighted in your reservation confirmation document for your future reference.
Special or discounted rates, packages, offers and vouchers may have separate cancellation clauses. Please check the terms and conditions on these various offers before booking rooms at these rates.
Packages and Special offers:
For bookings made for packages that include additional facilities and services other than rooms, but which are still a part of the Hotel such as restaurant reservations and spa treatments, the Hotel’s general cancellation policy as outlined above will also be applicable if you wish to amend or cancel your booking/reservation for such additional facilities. All other outsourced facilities or services not provided by us will have the cancellation policy of the outsourced agency and you should make your own enquiry into any outsourced agency cancellation policy at the time of making your reservation. You are required to clarify the cancellation policy for such bookings at the time of making your reservation.
Extraneous Services:
All outsourced facilities or services not provided by us will have the cancellation policy of the outsourced agency and you should make your own enquiry into any outsourced agency cancellation policy at the time of making your reservation. You are required to clarify the cancellation policy for such bookings at the time of making your reservation.
Failure to arrive:
In the event you fail to arrive for your stay before 22:00 hrs. on the day of arrival and you have not notified us of delay in arrival time and no cancellation or change of booking has been received in writing, and duly acknowledged by us, the entire pre-payment paid at the time of making the booking will be payable and retained by us and your accommodation will be released.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to alternative accommodation.
You accept, by making your reservation with us that our cancellation and change policy is fair and reasonable, balancing your expectation of a refund for services that you require to cancel or change against our legitimate risk that we will not reasonably be able to re-sell accommodation or other services when cancellation or change is made at short notice and that from the point of you making your reservation we will have ceased marketing the accommodation that is reserved for you. On that basis, any element of pre-payment retained by us is accepted by you as being fair compensation of lost revenue incurred by us.
Check-in time:
Rooms and cabins will be available for check-in from 15:00 hrs. until 22:00 hrs. on the day of arrival, unless prior intimation has been received. Please let us know your arrival details at the time of making your booking.
Guests expected to arrive after 22:00 hrs. are requested to inform the Hotel in advance as the main door to the hotel is shut for the safety of our guests.
Check-out time:
Rooms must be vacated by 11:00 hrs. and Cabins must be vacated by 10:00 hrs. unless prior arrangements have been made.
Extension of Stay:
If the guest is not able to leave the accommodation due to an enforced stay, for any reason, including a pre-existing or new health condition, then the guest shall be liable for any additional rental cost at the current advertised rate per night for the period of further occupation.
Security:
You may be required to confirm your identity by providing your passport, driving license or other form of photo ID upon check-in. Guests travelling from outside the UK are required by law to present their passport and inform the Reception the place of next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months, and we may disclose this to a Police Officer or other Government officials as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to anyone who is unable to provide this information.
Charges:
All prices are quoted in Pounds Sterling (GBP) and are inclusive of the applicable VAT charges at the time of making your booking. You are required to carry the credit or debit card used at the time of making your booking for verification.
All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any discrepancies in any charges as discrepancies discovered after you have left the Hotel are unlikely to be able to be verified and therefore will not be considered.
Your Stay:
During your stay, we ask that you comply with the following house rules:
Our Rooms:
The images of our rooms, cabins and facilities on our website are for illustrative purposes only. Each part of Black Sheep Hotels is slightly different and your room or the facilities you use during your stay may vary slightly from those images. If your reservation is for a particular type of room or cabin we will try to accommodate your specific requests, unfortunately we cannot guarantee that you will be able to stay in a specific accommodation during your stay. We will ensure however that the accommodation will be in the similar category of room/cabin as per your booking.
Food & Drink:
Black Sheep Hotels offers many options for food and drink. Please refrain from bringing in any outside food or beverages into your Hotel rooms, unless medically necessary.
Outside food and beverages are permitted in cabin accommodation.
Restaurant / Spa Reservations:
If you have reserved a table in one of our restaurants, a spa treatment, or reserved the use of any other facility or amenity at the time of making your booking and change your mind or decide that you no longer wish to avail of these facilities during your stay, please kindly let us know 48 hours prior to arrival. A 100% cancellation charge will be incurred if you cancel the use of any of the chargeable spa facilities, spa treatment and beauty or grooming appointment with less than 24 hours’ notice prior to the time of the appointment.
It is your responsibility to abide by the rules of each of these facilities and advise the Black Sheep Hotels of any medical condition relevant to the use of any of the Hotels facilities and you will be solely responsible for any loss or injury that you cause to yourself, to the extent that that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication).
To ensure the safe and enjoyable use of the sauna, we request that you read and adhere to the rules of this safety document. Please be advised that the sauna at our establishment is subject to UK government health and safety guidelines. Guests are responsible for familiarizing themselves with and adhering to these regulations.
DO NOT TAMPER WITH THE CONTROLS UNDER ANY CIRCUMSTANCES. The sensor controls the temperature in the sauna, and tampering with it can cause accidents.
To ensure the safe and enjoyable use of the hot tub, we request that you read and adhere to the rules of this safety document. Please be advised that the use of the hot tub at our establishment is subject to UK government health and safety guidelines. Guests are responsible for familiarizing themselves with and adhering to these regulations.
Non-compliance with these rules may result in loss of fitness centre privileges.
Maintenance:
With prior notice, Black Sheep Hotels shall be permitted entry into the accommodation during the guest’s stay to carry out any essential or unexpected additional maintenance that cannot be completed during a changeover. Guests shall be aware that should there be a failure during extreme weather, a weekend, bank holiday or over the Christmas / New Year holiday period, it may not be possible to provide a tradesperson until the morning following or the next working day where applicable.
Noise:
All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel/cabin or while in the surrounding area.
Animals & Pets:
No animals will be allowed at Black Sheep Hotels except for dogs which are allowed to stay in specific pre-allocated rooms and cabins. Please refer to our Dog Policy for further details. Click here.
Accessibility Policy:
At Black Sheep Hotels, we understand that every customer has different needs, and we aim to make our hotel facilities accessible to all our guests equally. In instances where this is not possible, we will endeavor to offer a suitable alternative.
Accessible rooms are available at each of our hotels (but not at our cabins) Facilities include a ramp at the entrance, accessible rooms with special bath fixtures, wheelchair availability, dining facilities and reserved parking at the main entrance.
Requests for accessible rooms can be made in advance by phone or e-mail only and rooms are subject to availability. A confirmation letter will be sent from the hotel once your room is reserved. Should you fail to receive this within 48 hours of making the request please contact our reservations department.
We have special parking facilities right next to the hotel entrance. Please inform the reception when you arrive, and our team will be delighted to assist with luggage and offer advice about the room facilities and access to the public areas at the hotel.
Children’s Policy:
Children between the ages from 0-2 years of age may be accommodated in their parent’s room, if sharing, at no additional cost. A baby cot may be provided, subject to availability. Children aged between 2 -10 years, up to a maximum of 2 additional children per room, will be accommodated at no additional charge if no extra bed is requested. Children above 10 years will be considered as adults and will be charged accordingly.
Accidents:
In the unfortunate event that any guests or members of their party should come across any accident or injury whilst on the Hotel’s premises, it is imperative that they immediately report the incident to a member of the Hotel staff and in any event within 24 hours of the incident. This information is required in order to comply with health and safety obligations and for insurance purposes. Guests must acquaint themselves with the safety precautions against fire inside and outside the accommodation, details of which are on display throughout the Hotel and in each room.
Inappropriate Behavior:
We kindly ask that you respect other guests and our employees and refrain from any improper, violent or abusive behavior and any illegal conduct at all times during your stay with us. We reserve the right to require you and your guests, if any, to leave the premises and cancel the remainder of your stay, with no refund, in the event that you fail to respect this policy.
Damage to the property:
We kindly ask that all guests respect our rooms and facilities. In the event that there is any damage to your room(s) / cabin during your stay or if any items are missing upon your departure, we reserve the right to charge the card used to secure your booking, by a reasonable fee to cover the damage and/or missing items. If the damage results in rendering the accommodation unfit for use for the next guest, the full accommodation rate will be charged from the date of damage until the accommodation has again been made fit for use. The amount will be informed to you before being charged to you and can also be charged subsequent to your departure.
Parking:
Vehicles are parked at the owner’s risk and we are unable to take responsibility for any damage to your car, theft or missing belongings. Please make sure that all valuables are removed from your car and stored in the safes provided in your accommodation.
Guest Privacy:
Black Sheep Hotels has a strict guest privacy policy. All Guests in our Hotels are entitled to expect that their stay with us will be private and that other guests will not publicize in any way that fact that our guests are present with us or anything else relating to such guests. We will hold accountable any guest if they disclose or identify any other guests who are in Black Sheep Hotels in any press or social media including Facebook, Twitter, Instagram and on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or guest event occurring at Black Sheep Hotels.
Damage & Loss:
A safety locker is provided in each room for the storage of valuable items. We reserve the right, in our sole discretion, to refuse to store any personal property of guests. We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
Activities:
All activities that are either booked individually, or as part of a package, are conducted by outsourced 3rd party agencies.
You should carefully review the description of any experience you intend to book to ensure that you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or any other requirements specified by the 3rd party in their listing
You acknowledge that Black Sheep Hotels is acting as a booking agent and that the Supplier is the sole issuer of the services. You may be required to sign liability waivers prior to participating in the service that you have purchased from that supplier through Black Sheep Hotels. You acknowledge that any waivers are strictly between you and the Supplier.
Any cancellation in reservation(s), denial of access to services or products or forfeiture of money paid as a result of violations of the Supplier’s terms is at the sole discretion of the Supplier and is outside the scope of Black Sheep Hotel’s responsibility and authority.
Suppliers have the ultimate responsibility for the safety of you and your party. Black Sheep Hotels shall not be responsible for loss or damage to possessions, injury, loss of life or consequential damage which might occur from any cause whatsoever.
Your Personal Information:
We will use the personal information you provide to us in accordance with our Privacy Policy and in line with all applicable law.
Force Majeure:
Black Sheep Hotels will not be responsible and will not pay any compensation where we are prevented or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
Assignation:
We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Severability:
If a court finds part of this contract unenforceable, the rest of this contract will continue in force.
No waiver:
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Governing Law & Disputes:
These terms are governed by Scots law and you can bring legal proceedings in relation to these terms or your stay at Black Sheep Hotels in the Scottish Courts.
Dogs are always welcome at the Black Sheep Hotels and all our Hotels have dog-friendly rooms.
We however acknowledge that we also have other guests who stay with us and would appreciate if the guidelines listed below could be followed during your stay with us.
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