The team at Black Sheep Hotels are very excited that we will soon have the opportunity to welcome back our guests and are enthusiastically getting the Hotels ready to open their doors.
We hope that relaxation and taking a breath of fresh crisp clean mountain air are the only things on your mind when you visit and to ensure that you feel safe and secure whilst you stay with us, we have elaborated some of the safety measures and other policy changes that have been put into place across all our Hotels.
These measures have been adopted after closely monitoring the guidance issued by the Government and World Health Organization and cover our valued guests, our team members, and suppliers.
We look forward to welcoming you with the same warmth and hospitality and our only aim is to ensure that you have a safe and memorable stay with us!
6th July 2020 – Outdoor dining and bar at Cluanie Inn
15th July – Rooms and Food & Beverage Outlets at the Whispering Pine Lodge / Whispering Pine Cabins / Cluanie Inn
1st August – Rokeby Manor
We will continue to adhere to the guidelines issued by the Government and the above dates may change subject to further reviews.
Providing a safe and clean environment for our guests and employees has always been our topmost priority. During this time, we shall be adopting a series of new cleaning protocols to enhance our battle against COVID19.
Procedures have been established to provide for regular deep cleaning and sanitization of surfaces throughout the hotels at regular intervals whilst paying more attention to areas with increased guest contact.
Our rooms will be thoroughly sanitized before every check-in and linen used will be washed at suitable temperatures for optimal disinfection.
Our self-catered cabins will be thoroughly cleaned and sanitized before every use, and all linen will be washed as per process. The necessary cleaning agents will be stocked for guest use during their stay with us and additional help will be provided as nominal charges which can be confirmed with the Reservations Department or Front Desk if required.
We are constantly reviewing the advice given by the Government and where deemed necessary, our team will be wearing protective wear, including face masks, visors and gloves.
Temperature checks will be administered for guests, team members and suppliers where legally permitted or required.
A safety management team has been established to ensure that all necessary precautions are taken prior to opening and to enforce regular training on these protocols to reinforce their importance.
All guests with reservations for arrival at any of our Hotels or Cabins on or before July 15th, 2020, will continue to be allowed to change or cancel their reservations. This includes advance purchase rates, gift vouchers and other packages. Our Reservations team has been working tirelessly to ensure that all bookings have been either rescheduled or refunded and have contacted all guests individually. We continue to appreciate your patience and support.
For bookings made before the lockdown period for reservations beyond July 15th, 2020 we would like to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary.
We understand that our guests value the flexibility provided and assure that our team will do their best to ensure that your experience is easy and seamless. All new reservations booked on non-refundable rates, post June 15th, for arrival on or before December 20th, 2020, can be rescheduled or cancelled without any charge up to 7 days prior to arrival. Bookings made on advance purchase and non-refundable packages can also be rescheduled subject to availability at no additional charges. Guests booking thru third party and online travel agents are required to clarify the terms and conditions with the service provider before making a booking.
New reservations for our self-catered cabins made post June 15th, for arrival up to December 20th 2020, can also be rescheduled or cancelled without charge up to 7 days prior to arrival and our minimal length of stay has been shortened to 2 days per booking.
A full advance is still required to secure a confirmed booking.
For further details on our overall booking policies and terms and conditions, please contact
In an effort to ensure minimal interaction and accommodate for social distancing measures all guests who book directly with us will asked to complete their pre-registration procedures prior to arrival.
Our team members have been trained to identify the symptoms of COVID19 Temperature reading will be taken on arrival and upon identification of any symptoms Guests may be asked to remain in a separate room till a further decision is made. All keys will be sanitized, and our welcome letters will share detailed information for each hotel/cabin about the facilities available and applicable protocols.
Express check-out and contact less payment facilities are also available.
Our team will always be available to address any concerns or answer any questions.
The views are stunning, and we encourage all our guests to avail of our outdoor facilities wherever available and if weather permits. All our restaurant floor plans have been reconfigured to accommodate for the social distancing guidelines. All high contact areas including our kitchens will be thoroughly cleaned and disinfected post each seating and at regular intervals and ordering protocols will be changed to ensure contact less interaction.
All buffet dining will no longer be available, and guests will be offered a-la-carte options for breakfast at staggered intervals or the option for in-room dining. These details will be elaborated on arrival and the team is happy to answer any specific questions in advance if queries are mailed in advance to firstname.lastname@example.org.
We shall follow the applicable guidelines and where applicable all team members will wear protective masks, visors and gloves.
Our Spa at Whispering Pine Lodge will continue to remain closed and further details of opening dates will be updated as soon as we receive clear guidelines.
All outdoor activities and packages including outdoor activities will be discontinued till each activity is evaluated to ensure that revised safety and hygiene protocols are established. Further information will be updated as soon as these guidelines and protocols are complete.
We assure that our Hotels have plenty of space to make social distancing easy and tranquil trails for you to walk for hours with out meeting a soul.